Technology and Security
Digital Dialogue is dedicated to protecting your data and networking systems. We implement and actively manage high levels of data security to protect proprietary information against unauthorized modification, disclosure, or destruction, whether intentional or unintentional, in accordance with internal policies and the federal Gramm-Leech-Bliley Act (Financial Modernization Act of 1999).

We also have developed data security policies based on policies and practices recommended by regulatory agencies, security associations, and corporations with extensive experience in data security administration.  For example, a SAS 70 Level II is performed each year.

Our policies provide the guidelines and direction for the following key elements of data security:

1. Data Risk Classification
2. Risk Analysis
3. Password Controls
4. Transaction Controls
5. Testing Controls
6. Network Component Software Access Controls
7. Standard for Control of Computer Systems
8. Network Risk Analysis
9. Data Encryption
10. Security
11. Standards for Information in Hard Copy
12. Information Copying
13. Information Distribution
14. Information Storage
15. Proprietary Information Disposal/Destruction
16. Standards for Disaster Recovery
17. Business Continuity Planning
18. Standards for Physical Security of IT Facilities
19. Securing Equipment
20. Compliance with Regulations and Laws

Physical Security

Digital Dialogue’s call centers are located in secure, constantly monitored facilities.  Our buildings feature high levels of security and our MSR conversations are recorded for additional protection of member information.

This specialized physical and electronic architecture provides credit unions of all sizes with unparalleled protection as they communicate with members for expanded service opportunities.

To request a copy of our third party security review report, please contact Howard Hoemann, Chief Sales Officer, at 800-205-4268 ext. 1919 or hhoemann@digital-dialogue.com