CUAdvisor
CUAdvisor organizes information about your credit union’s products, policies, procedures, locations, events, rates, and promotions into a single, easy-to-use database. As a result, members can find answers to basic credit union questions on their own while you reduce incoming e-mails and phone calls.

As our online knowledge base connects to your credit union’s web site, all your members need to do is ask a question and CUAdvisor will deliver the answer. Our search engine logic ties to scripting for personalized, consistent responses and we can establish multiple links to answer questions from multiple channels. For example, you can define specific channels for your members and staff. Then, easy-to-use query tools allow end users to submit questions and promptly receive answers.

Additionally, constant reporting for queries and response success rates makes management of the product extremely easy and efficient. We offer full reporting to track questions and successful queries as well as the ability to track new questions and support multiple channels.

Ultimately, the comprehensive CUAdvisor service can save on average $5 per call through its efficient web-based queries and answers.

Use CUAdvisor to provide reliable information to members and liberate your resources. Contact Total Member Care today to learn more.