CUScripter will save your credit union time and money.

Make Your Agents More Effective
With CUScripter, agents no longer stumble when responding to customer questions and objections. Instead, they have the answers right in front of them with a click of a button.

On both incoming and outgoing calls, CUScripter gives agents detailed scripts that provide real-time access to all pertinent customer information. This immediate, simple approach delivers what agents need exactly when they need it. It also alleviates the stress that some agents feel when they need to provide instant, appropriate answers to credit union members.

Better Customer Service
Your scripts, which clearly lead agents through a complete call and customer interaction, emphasize key points and enable the capture of essential data. As CUScripter reduces errors and increases the overall productivity of your call center agents, your credit union members become more satisfied.

Moreover, CUScripter links your call center resources to agents without requiring them to perform any additional tasks. And, managers can easily make script changes on the spot to immediately address any issues, thereby providing consistent responses by both the internal credit union call center and Total Member Care’s representatives.

Additional benefits of CUScripter include:

• Cost savings through shorter call times
• Better agent morale through enhanced efficiency and productivity
• Comprehensive reporting for call center managers
• Customized scripts for frequently occurring problems
• Links to other internal programs
• Ability to incorporate corporate web sites into scripts
• Fast escalations for difficult calls
• Increased control over contact center operations
  
• Additional fulfillment options
• Linked policies and procedures
• Complete tracking for all types of calls
• Call tracking with percentage breakdowns
• Completely customized systems with full Account Manager support
• Multiple channel options to answer member questions (phone and web)

Contact Total Member Care today and learn how CUScripter can increase your productivity.