24/7 Member Care
Total Member Care offers the best Member Relationship Center in the industry. Our live call centers handle questions and transactions for your members 24 hours a day, 365 days a year. We maximize each member interaction as we provide immediate account information, conduct transactions, check rates, and cross-sell products. More>>

Automated Lending
Total Member Care provides customized tools that make it incredibly easy for your members to gain instant, consistent access to loan decisions. We can duplicate even the most sophisticated scoring matrices – allowing you to offer consistent approvals to your members regardless of how they apply: telephone, web, branch, indirect, remote kiosk, or through an affiliate relationship. More>>

New Member Enrollment
Through online member enrollment, account openings, and funding activity, we customize the entire enrollment process to your specifications and implement the process in real-time. Our extensive capabilities – via online and call center efforts – enable credit unions to reach potential members, enroll new members, accept deposits, and generate loans. More>>

CUInitiative
Total Member Care offers a variety of creative and unique out-bound call services for your credit union. Our highly trained and knowledgeable Member Service Representatives (“MSRs”) become a powerful extension of your internal staff. While we collaborate with you to define the best communications strategies and business rules for your projects, our MSRs deliver a positive, seamless image to your members. More>>

CUScripter Call Center Services
With CUScripter, agents no longer stumble when responding to customer questions and objections. Instead, they have the answers right in front of them with a click of a button. More>>

CUAdvisor
CUAdvisor organizes information about your credit union’s products, policies, procedures, locations, events, rates, and promotions into a single, easy-to-use database.  As a result, members can find answers to basic credit union questions on their own while you reduce incoming e-mails and phone calls. More>>

Indirect Lending
Loan volume through indirect channels can be tremendous, as long as dealers can anticipate fast turnaround times on submitted applications.  If your credit union can process loan requests on evenings and weekends, Total Member Care has a unique support arm to increase your dealer indirect business. More>>