A CUSO With Customized Technology and Comprehensive 24/7 Services
Digital Dialogue was founded in 1999 and has become the industry leader for credit union call center services and technology solutions.

Our services are available to over 14 million credit union members. We have approximately 200 credit union clients and also work with over 300 additional credit unions through the Financial Services Centers Cooperative (FSCC) shared branch network.

How have we grown to such a dominant position so quickly? Flexibility, innovation, and unparalleled member services.

We help you anticipate staffing and technology problems while developing detailed call center solutions that fit the specific strategies of your business. Additionally, our executives have decades of experience in the credit union and lending industries. Their expertise within the banking, financial, and technology sectors helps us provide the best, most comprehensive, and most efficient services to our clients.

As we close out the first ten years of our history, we embrace the next decade of growth and look forward to bringing even more solutions and powerful technologies to our clients through Total Member Care.

Combined Power with PSCU Financial Services

In March 2007, Digital Dialogue was acquired by PSCU Financial Services (www.pscufs.com), the nation’s largest Credit Union Service Organization (CUSO).

As a non-profit cooperative established in 1977, PSCU provides a broad array of cost-effective, high quality financial services that include credit, debit, ATM, prepaid, bill payment, lending, and contact center solutions. The company is owned by more than 500 member credit unions representing over 11 million cardholder accounts and more than 615,000 online bill payment subscribers.

Digital Dialogue alone provides over 200 call center representatives while PSCU adds an additional 500 representatives. Combined, Digital Dialogue and PSCU serve over 1100 financial institutions. Digital Dialogue maintains two redundant call center facilities located in Taylor, MI and Auburn Hills, MI; PSCU has facilities in St. Petersburg, FL and Phoenix, AZ.

By combining the skills and experience of Digital Dialogue with PSCU, we are uniquely positioned to deliver the most comprehensive and effective member services to the entire credit union industry.